Terms and Conditions
ORDER AND PAYMENT
We always confirm when we have received your order.
The price that is listed on the day of the purchase is the valid price.
All prices listed are including VAT.
Delivery outside the European Union- If you live outside the European Union you might have to pay duty fees upon receiving the package. Please contact us at [email protected] for a price in your currency. For specific VAT and taxes in your country please contact your local customs office. For deliveries outside the European Union freight is not included.Please contact us at [email protected] for the cost of freight to your location.
Methods of payment
Visa and Mastercard
By making an order you approve that your information is stored. We will only use your information to complete your order. We guarantee that we will never give a third party access to any data.
DELIVERY AND FREIGHT
We deliver your package within 2-3 days in Sweden. The package will be at service station near you. For international orders delivery time is around 7 days.
Cost for freight
Freight is included for orders with the borders of Europe. International orders freight is excluded.
You have 14 days free returns according to Swedish law. The 14 days starts when you receive the goods.
If you choose to return your goods within 14 days you are responsible for eventual costs for the return. Returns can not be made out as paid by recipient.
You are responsible for product loss or product impoverishment during the return. Therefore please pack the goods thoroughly.
You have the right to examine the product but it has to be returned unused with all accessories and in the original casing.
Send an email to [email protected] with the subject RETURN and your order number. The money will be returned to your account or the invoice will be maculated within 30 days.after that we have approved the unused product.
Send the product to:
Najell AB, Ideon Science Park, Scheelevägen 15, 223 70 Lund
We follow the Swedish consumer protection act regarding claims. See www.konsumentverket.se for more information. Always contact us before returning the goods in these cases. Send an email to [email protected] When we have received and approved the claim we will send you a new product if it is available in stock and compensate you for your expenses. If the product is not in stock we repay you your expenses for the product and the freight.
In case of an eventual disagreement we follow the Swedish general claims authority. More information about them at www.arn.se.
Najell AB, Scheelevägen 15, 223 70 Lund