Black Week FAQ

Members get early access by logging into their account. If you’re not a member yet, join our Customer Club and be among the first to shop our Black Week deals.

Yes! You can enjoy the discounts both on our website najell.com and in our physical Najell stores.

You can reach our customer care team via chat, email, or phone. Please note that response times might be slightly longer than usual — we’ll reply as soon as possible. 

Black Week pre-access is now open for Customer Club members. Log in or sign up to become a member to see which products are on sale.

During Black Week, our prices are already at their best, so additional discount codes or loyalty rewards cannot be applied to sale items.

If your purchase was made within the 30-day return period and the product is still in its original packaging, please contact our customer service at help@najell.com — we’re here to help.

You can cancel your order within 15 minutes of placing it, directly on the order confirmation page. During Black Week, we work hard to get your orders on their way as quickly as possible. This means we may not be able to make changes or cancel your order once it has been processed, even if you contact our Customer Service team. We recommend checking your order details before confirming. If you notice that something is missing or not quite right, you can always create a return and place a new order.

We wish we could hold items for you, but products can’t be reserved before purchase. Adding them to your cart doesn’t guarantee they’re yours — they’re only secured once your order is completed. 

Check your spam folder first. If you have not received an order confirmation within a few hours of placing your order, please send us a chat.

Our standard 30-day return policy applies. While we don’t offer exchanges, you’re welcome to return your item and select another product by placing a new order.

Yes, you are able to return a set; however, discounts applied to gift sets remain valid only if all items in the set are kept. If any item from the set is returned, the discount will no longer apply, and refunds will be calculated based on the full price of the items that are not returned.

Black Week brings high demand, so deliveries may take slightly longer than usual. We’re committed to getting your order to you as soon as possible.

Yes! Once your order has left our warehouse, you’ll receive an email or text from the shipping company with a link to track your package.