PRODUCT SAFETY RECALL – Najell Rocker
At Najell, we take product safety very seriously. We have identified a safety issue and have therefore decided to recall the Najell Rocker.
What is the safety issue?
We have identified an issue with the screws securing the legs of the Najell Rocker. This may cause a leg to become detached, affecting the stability of the product and posing a risk of injury.
What should you do?
If you currently own a Najell Rocker, please follow these steps:
1. Stop using the product immediately
Do not use, sell or give away your Najell Rocker.
2. Make the product unusable (or return in Najell store)
You can return your product in a Najell store. Otherwise, follow the below steps:
Cut through all four textile straps at the positions shown in the image below.
Clearly write “RECALLED” on the wooden top ring using a permanent marker.
3. Documentation and disposal
Take a clear photo showing the four cut straps and the word “RECALLED” on the wooden top ring.
Dispose of the entire product in accordance with local waste disposal guidelines and take a second photo as evidence of disposal.
4. Request your refund
Send your photos to help@najell.com and confirm that the product has been disposed of.
Our Customer Service team will review your information and arrange a refund for the current owner, without any fees or charges.
More information
The recall applies to all Najell Rockers, including products that have not shown any signs of a problem.
If you have sold or given away your Najell Rocker, please forward this information to the current owner or let us know so we can help ensure they receive the recall information.
We take product safety very seriously and sincerely apologise for the concern and inconvenience this may cause.
If you have any questions, please reply to this email or contact us at help@najell.com. Our team will be happy to assist you.
The Najell Team
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