Our most frequently asked questions:
- We have a 30 day return policy.
- We offer free shipping within the EU plus Norway and UK.
- Shipping outside of the Nordic countries is usually 3-5 working days.
- Shipping outside of Europe is usually 5-9 working days.
- You can pay with debit and credit card. Sometimes you can pay with invoice via Klarna.
CLAIMS
I need to make a complaint, what do I do?
DELIVERY
Can I change my delivery address afterwards?
If I don’t pick up the package, what happens?
Who delivers the packages?
Can I track my order?
Do I have to pay for shipping if I shop at Najell.com?
How long is the delivery time?
DISCOUNTS
Can I use two discount codes in the same purchase?
I forgot to use my discount code at the time of purchase, can I change it?
Where do I enter a discount code?
I have used a discount code at the time of purchase, how does it work when exchanging?
EXCHANGE
I have used a discount code at the time of purchase, how does it work when exchanging?
Does it cost anything to exchange products?
The product didn’t fit, how do I change to another size?
MY ORDER
I have made a purchase but have not received an order confirmation?
Can I add products to my order afterwards?
Can I cancel my order?
Where is my order?
OTHER
Where can I find user instructions?
Are your products safety tested?
What size Najell Wrap should I choose?
Can I wash a Najell product in the washing machine?
The product I want to buy is out of stock, can I reserve it on your website?
I am looking for a product but can’t find it on the website?
PAYMENT
I can’t pay in checkout, what can I do?
What payment methods do you offer?
RETURNS
How do I get a refund for a return?
How long does it take for you to process a return?
How long do you offer returns on your website?
Does it cost to make a return?