If your product has a production defect, please contact us at [email protected], preferably with attached pictures and a description of the problem and we will get back to you ASAP.

If your order has not been shipped, we can usually help you change the delivery address. Contact us on chat or [email protected]

If the package is not collected, it will eventually be returned and the customer will be charged an administrative fee of 30 EUR.

A non-collected parcel is not considered as exercising your right of withdrawal.

Najell uses DHL via parcel shop and UPS for home delivery for deliveries outside of Sweden.

You will receive an email or text message from the shipping company when your order has left our warehouse. There you will find a link to track your package.

If you have not received a tracking link, please check your spam. Otherwise contact us at [email protected]

Najell offers a free shipping option to parcel shops to most countries within the EU, as well as Norway and the UK.

• Sweden and Scandinavia: 2-3 working days.
• Europe: 3-5 working days
• Rest of the world: 5-10 working days.

If an order is placed during the weekend (or on a Swedish Holiday), it will be shipped the next working day at the earliest.

It is not possible to combine multiple discount codes in one purchase.

As long as the code you want to add is still valid, we can help you. Contact us with your order number and discount code and we will help you.

You enter the discount code at the checkout, before the payment options.

Email us at [email protected] and we’ll sort it out!

Email us at [email protected] and we’ll sort it out!

If you wish to change to another product, return the product as usual and place a new order with the desired size/model from our website.

Returns are free of charge within Sweden and Denmark. For all other countries the customer pays the return shipping costs.

If the product does not fit and you wish to change to another size/model, return the product as usual. Then place a new order with the desired size/model from our website.

Sometimes order confirmations end up in spam. So check there first. If you have not received an order confirmation within a few hours of placing your order, please contact us at [email protected]

No. Instead, place a new order and email us at [email protected] and we may be able to co-pack your orders.

The staff at our warehouse is fast and will pack your order the morning (weekdays) after the order is placed (and the item is in stock).

You can always email us at [email protected] and ask, or chat with us (weekdays 8am – 5pm, in Sweden), but we can’t make any promises.

Once your order is shipped, you will receive an email or text message with a tracking link where you can follow your order. Please note that it may take up to 24 hours until any information is visible from the shipping company.

If you have not received an email please check your spam. Otherwise, contact us at [email protected]

All products come with an instruction manual. If you have lost your manual, you can always download it from the respective product page.

On our Youtube channel we also have instructional videos for most of our products. You can also find tips on our IGTV on Instagram.

All Najell products are safety tested according to European standards and all materials we use are Oeko-tex standard 100 class 1 certified.

The Najell Wrap should have a snug fit, yet comfortable. The weight or size of the child is not a factor in choosing the right size. If you are between two sizes, we recommend that you choose the larger size. Keep in mind that the body is often more sensitive in the first few weeks after giving birth and that breasts can become larger.

If you need help finding the right size, don’t hesitate to contact us at [email protected]

All our products can be washed at 40 degrees in the washing machine. Make sure your washing machine is clean and wash the product alone. Please use a laundry bag to protect the buckles and use a mild detergent without bleach. Never use fabric softener.

Follow each product’s washing instructions for longer durability.

Sometimes, products are available for pre-order, in which case you can place an order on our website as usual. Otherwise, unfortunately, you will have to wait until the product is back in stock.

If you’re missing a product on our website, it’s probably a product we no longer manufacture. Contact us at [email protected] if you have any further questions.

If there is something not working on our website in the payment process, please contact us and we will try to help.

All our payments go through Klarna. You can always choose to pay with debit or credit card, and sometimes you can get an invoice.

Refunds will be made using the same payment method used for the purchase.

If you pay via Klarna and make a return, you can simply go to the Klarna app or website and report the return and the payment will be paused until we have processed your return.

After our warehouse has received your return and verified that the product is in its original condition, we will refund you within 7-14 days.

We have a 60 day return policy.

We offer 60 days free returns on purchases in Sweden and Denmark. For all other countries the customer pays the return shipping costs.