Frequently Asked Questions – FAQ

To be a parent is not always a walk in the park, to be honest, it can be quite demanding.

Our goal is to help you to live the life you want to live as a family. To have an active mobile lifestyle, but also be able to spend lazy days as home. You choose, we are here to accompany you in your choices.

We believe in you!

Is Najell a responsible company?

Yes. And we’re continuously working to do better. We do our best to make sure that from the first production steps to the shipping of goods, the environment is always in focus.
We are committed to creating products in a responsible way and with as small effect on the environment as possible. From recycling the office trash to environmentally friendly material and long-lasting products.

https://najell.com/the-bigger-picture/

Are the products safety tested?

All Najell’s products are safety tested according to european standards and all materials used are Oeko-tex standard 100 class 1 certified. This means that they are free of harmful substances and allergens.

Najell Baby Carrier is approved according to the European safety standard EN13209-2

Baby Nest SleepCarrier is approved according to the European safety standard EN1466

Najell WRAP is approved according to the European safety report TR16512

https://najell.com/safe-development/

Are the products washable in any way?

Yes. Machine washable at 40° C. Wash separately and in a laundry bag to protect the buckles. Please use a mild detergent without bleach. Remember to remove the hard board in the SleepCarrier, before putting it in the washing machine. Do not tumble dry.

Where can I find user instructions?

All the Najell products are delivered with a user manual including care instructions, if you have lost the user manual, please email us at [email protected]

We also have a YouTube channel with user instructions:

Najell Youtube channel

Where can I buy Najell’s products?

You can order our products either on our website or find your nearest store by clicking on the locate store on our website. Follow the link below to find your nearest store:

https://najell.com/locate-store/

How long is the delivery, if I order on Najell’s website?

Delivery is usually 2-3 working days for orders within EU. For international orders, delivery time is around 7 days.

Can I return or exchange products?

You can return your ordered products within 14 days, read more about the conditions for returns by clicking on the link below:

https://najell.com/conditions/

If you wish to exchange a product, please contact us via email:

[email protected]

Is the Najell Original Baby Carrier comfortable for my baby?

Absolutely. The baby carriers patented design combines an ergonomic newborn position and a sitting position. During the first 6 months, the baby has a frog-legged position with support from knee to knee and a c-shaped back as needed during the first few months. Around 6 months you change to the sitting position and the baby gets an active sitting position, similar to sitting in a chair. This helps strengthen the muscles and the baby’s development. The baby carrier has wide padded shoulders and waist belt, with most of the weight distributed to the waist. Making it comfortable both for the baby and the carrier.

The Najell Original Baby Carrier is recommended by the International Hip Dysplasia Institute as a hip-healthy baby carrier.

You can carry forward facing when your baby has reached 6 months of age. From 10 months you can start carrying your baby on the back in the Najell Original Baby Carrier. It’s important that your baby is visible by looking over your shoulder.

Beside the physiological recommendations, you are the one who knows the best what fits your baby. Listen to your gut and pay attention to your baby’s signals.

https://najell.com/urban-dreamers/parenting-lifehacks/look-ergonomic-baby-carrier/

What are the M-position and the C-position?

The M-position or frog-legged position is when the baby’s knees are positioned higher than its hip. It can help prevent hip dysplasia. This is important during the first 4-5 months of the baby. The C-position is when the baby’s back is naturally curved. This C-curved back is recommended for a resting baby while babywearing. An awake/active baby should be linear with the head above the back and spine to improve the passive core muscles. This is good for your baby’s development.

Does the SleepCarrier fit in my stroller?

Yes. The SleepCarrier fits in all strollers that we have tested it with including the twin strollers from major brands such as Bugaboo, Emmaljunga and more.

What size is the SleepCarrier?

The Length of the SleepCarrier is adjustable with the help of the adjustable short ends. This allows the SleepCarrier to grow with your baby.

Does the Footmuff Winter Cover fit in the SleepCarrier?

Yes. The Winter Cover is designed to fit perfectly with the SleepCarrier. The Footmuff Winter Cover extends to fit with every stroller on the market thanks to its universal fitting.

For general inquiries, please use the contact form
https://najell.com/contact/