Wir bieten kostenlose Versandoptionen für Bestellungen über 59€ innerhalb der EU und Norwegen an. Für Bestellungen unter 59€ fallen Versandkosten an, die beim Checkout berechnet werden.Wenn du außerhalb der Europäischen Union lebst, must du bei der Entgegennahme des Pakets möglicherweise Zollgebühren entrichten.

If you are not home at the time of the delivery, the carrier will inform you if the parcel will be delivered at a later stage or to a pick up point. The carrier will contact you through the email or phone number that you used when making the purchase. If the carrier is not able to reach you or deliver your order, the package will eventually be sent back to Najell.

All reviews on our website are organic and only purchasing customers can make a review on the website. After placing a review, it is usually authenticated within a few days. No reviews have been paid for.

All reviews, both positive and negative reviews are listed on the website. Reviews can be withheld if they are not related to the product or the service.

All items you buy from us are covered by the legal guarantee. Legal warranty means that a product is or should do what the consumer can reasonably expect it to do. A manufacturer's warranty also applies to some products. This guarantee does not detract from the legal guarantee.

When placing an order on Najell's website, you place wanted item/items in your basket. You can do this directly through the shop and category pages and on the product pages.

To finalize your order, you click on the cart icon in the upper right corner and enter your shipping information. Then you press continue and proceed to choose your payment method and add your payment details. You click on "Pay Purchase" to complete your order. You will receive order confirmation to your email address when your order has been placed.

All prices quoted include VAT

Yes. We have a 30 day return policy. You can return your product/products by following the steps on this page: Return - Najell.

Du kannst deine Rückgabe ganz einfach hier im Rückgabeportal anmelden. 

You have the right to withdraw from the agreement within 30 days without giving any reason. The withdrawal period will expire 30 days after the day you or a third party designated by you, who is not the carrier, physically takes possession of the goods. To exercise the right of withdrawal, you must inform us of your decision by submitting your return here: https://najell.com/returns or by sending an email to help@najell.com. We will assist you. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired, using the methods mentioned above.

Note: Items on sale have a 14-day withdrawal period.

Consequences of withdrawal If you withdraw from the agreement, a return fee of €6 will be applied within the EU. For countries outside of EU (with an exception of United Kingdom and Norway). You will pay for the cost of returning the products. We will reimburse all other payments received from you, including delivery costs (except for any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day we receive the returned products. If you return only part of your order, you will be reimbursed for the returned products, and a return fee of €6 (within the EU) will be deducted from your reimbursement. We will carry out the reimbursement using the same means of payment as you used for the initial transaction.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier. You must send back the goods or hand them over to us without undue delay and no later than 14 days from the day you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-day period has expired. You will bear the direct cost of returning the goods, which is €6 within the EU.

Our return address:
Najell AB
Nowaste
Mineralgatan 16
254 64 Helsingborg
Sweden

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.